Returns & Exchanges – Abner Shoes
At AbnerShoes.com, we want you to be completely satisfied with your Johnston & Murphy purchase. If for any reason you are not satisfied, our Returns & Exchanges policy ensures a simple and straightforward process to make it right.
Eligibility for Returns
Most items purchased from AbnerShoes.com can be returned within 30 days of receipt. To be eligible for a return, items must be:
- Unworn and in their original condition
- Returned with all original packaging and tags intact
- Not personalized or custom-ordered (custom items are non-returnable unless defective)
Please inspect your order upon delivery. Any item that is damaged or defective should be reported immediately for a resolution.
How to Return an Item
To initiate a return, visit our Returns & Exchanges page and complete the return form. Once approved, you will receive instructions for shipping your item back to us. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same return procedure. Once we receive your returned item, you may place a new order for the replacement item, or we can process the exchange directly depending on availability. Exchanges are subject to product availability and may require additional payment if the new item is priced differently.
Refunds
Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 5–7 business days. Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately using the contact form on AbnerShoes.com. We will work promptly to replace the item at no additional cost or issue a full refund, including shipping charges.
International Returns
International orders may be returned under the same conditions; however, customers are responsible for return shipping and any applicable customs fees. Refunds will be issued once the returned item is received and inspected.
Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made items
- Gift cards
- Items marked as final sale
Need Help?
If you have any questions about our Returns & Exchanges policy, or if you need assistance with a return or exchange, please use the contact form on AbnerShoes.com. Our customer service team is dedicated to ensuring a smooth and satisfactory resolution.
At AbnerShoes.com, we are committed to providing high-quality Johnston & Murphy footwear and accessories, and we want every customer to shop with confidence. Our Returns & Exchanges policy is designed to make the process simple, fair, and convenient.